About WARP

Based in the heart of the Los Angeles Metropolitan Area, WARP is revolutionizing middle-mile logistics through cutting-edge solutions designed to optimize efficiency and elevate customer satisfaction. Operating with an asset-light business model, we eliminate the need for traditional terminals by leveraging a network of third-party cross-docks and a diverse fleet of cargo vans, box trucks, and 53-foot trailers. Our advanced routing algorithms minimize costs and streamline operations. WARP offers innovative services such as store replenishments, last-mile carrier injections, inbound freight optimization, and tech-powered cross-dock solutions, empowering businesses with end-to-end supply chain visibility and control.

Role Description

WARP, a portfolio company of UP.Partners, is seeking a proactive and customer-focused Account Manager to manage and grow relationships with key clients. In this role, you’ll act as a strategic partner to ensure clients achieve their logistics goals while driving retention and growth opportunities. The ideal candidate thrives in a fast-paced environment, excels at problem-solving, and is passionate about delivering exceptional customer experiences.

Key Responsibilities

Client Relationship Management: Serve as the primary point of contact for assigned accounts, developing strong partnerships and understanding clients’ logistics needs.

Drive Customer Success: Ensure clients maximize the value of WARP’s solutions by identifying opportunities to enhance efficiency, reduce costs, and solve challenges.

Account Growth: Identify and pursue opportunities for upselling and cross-selling WARP’s services, driving revenue growth within existing accounts.

Performance Monitoring: Track and analyze account performance metrics, providing clients with actionable insights and ensuring continuous improvement.

Collaborative Problem-Solving: Work closely with internal teams, including operations and product, to address client challenges and deliver customized solutions.

Customer Advocacy: Represent the voice of the customer within WARP, sharing feedback and insights to influence service offerings and improvements.

Reporting and Communication: Prepare and present regular account reviews, showcasing WARP’s value through data, KPIs, and service highlights.

Qualifications

3+ years of experience in account management, customer success, or client-facing roles, preferably within logistics, transportation, or supply chain industries.

Proven ability to manage and grow relationships with business clients, delivering measurable results.

Strong analytical skills with the ability to interpret data and develop actionable insights.

Excellent communication, presentation, and negotiation skills.

Proactive problem solver with the ability to navigate complex situations and propose innovative solutions.

Experience with CRM platforms and tools for managing accounts and tracking performance.

Bachelor’s degree in Business, Logistics, Supply Chain Management, or a related field.

Why Join WARP?

Be part of a transformative mission to redefine middle-mile logistics.

Manage relationships with innovative companies at the forefront of their industries.

Competitive salary, performance-based bonuses, and comprehensive benefits package.

Opportunity for growth and development in a high-growth, innovative company.

Flexible hybrid or remote work setup based in Los Angeles.

Join WARP and make a meaningful impact by driving customer success and shaping the future of logistics.

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